We want you to be completely satisfied with OpenTrainFlow Pro. If you're not happy with your subscription, you can request a refund as described below.
You may request a refund within 14 days of your purchase or most recent subscription renewal. All refund requests are submitted to Paddle.com Market Limited, our Merchant of Record, who processes and approves refunds in accordance with their Buyer Terms.
Email us at [email protected] with:
We will forward your request to Paddle for review. Paddle aims to process refund requests promptly. Once approved, refunds are issued to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.
When a refund is issued, your Pro subscription will be cancelled and your account will revert to the Free plan. Your workout data and history are never deleted — you retain access to everything you logged.
All payments and refunds are handled by Paddle.com Market Limited, who acts as our Merchant of Record and is responsible for payment processing, refund approvals, and billing compliance. If you have a billing dispute that we cannot resolve, you may also contact Paddle directly via paddle.com.
Questions about a charge or refund? Reach us at [email protected] — we typically respond within 20 business days.